Frozen / Chilled products are not exchangeable / returnable due to food safety reasons.The item(s) will be inspected upon received.Please note that the item(s) cannot be exchanged without the original tax invoice and we reserve the right not to accept the item(s).We will require the original order invoice as proof of purchase from.All exchanges must be returned within 7 days of purchase in its original packaging and condition (unused and unsoiled).We will ONLY exchange item(s) due to past its Expiry Date / Damaged Condition Upon Delivery, Delivered of Wrong Item and/or Manufacturer's Defect Item.The Return, Exchange and Refund Policy described below only apply to online purchases made through Exchange & Return Policy All item(s) leaving for dispatch have been checked for quality and quantity accuracy. Pet parents are strongly advised to check the item(s) purchased at the time of delivery to avoid any possible dispute. Thank you for shopping at Pawpy Kisses Pet Supplies & Services Pte Ltd. If you would still like to opt for repacking, we charge $2 per bag repacked. While cross-contamination is minimized as much as possible, this product is repacked in our facility where other brands of pet food are also handled.In the event that space is constrained, repacked pet food will be stored in a separate packaging. Packs will be restored in original packaging as far as possible.Each pack is estimated to be of similar size/weight, except for the final pack which may not be the same due to the residual content.Please be informed that for any machine-repacked pet food: Repacked date is only for your reference and can be found printed on each individual pack.Please refer to the original packaging for the expiry date.We will not be held responsible for any damage, refund, claim or liability whatsoever, including but not limited to illness or death arising out of or in connection with the repacked pet food.All repacked pet food is non-exchangeable and non-refundable.Any warranty or guarantee on the quality or function of the pet food will be null and void for the repacked pet food.In compliance with the aforesaid legislation and advisory notice, We have instituted its Repacking Policy as follows: However, per the Agri-Food and Veterinary Authority (AVA) advisory notice dated 20 January 2012, repacking done for individual customers is allowed if its guidelines are followed. Without prejudice, Pawpy Kisses does not recommend the repacking of pet food in view of Singapore’s Feeding Stuffs Act which prohibits the repacking of commercially-imported pet food due to: Weekend order will be processed from Monday.įor self-collection, our team will notify you via your provided phone contact number when your order is ready for self-collection.All orders are processed from Monday to Friday except for weekend.Please take note that we're closed on every Sunday, hence there is no delivery on Sunday. D ue to the nature of fresh frozen food, we wish to emphasise on delivering it fresh to our dear customers. This applies to Fresh Frozen Dog Food and Frozen Cat Food. Nobody to receive the order when delivery time slot is confirmed.įor condominium address, if our driver cannot access into the building (locked gate or stopped by the security personnel at guard house), it will be deemed as failed delivery attempt and there will be charges for redelivery.
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